How to order your repeat prescription and how long it takes
Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time.
If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways. If you medication is not on your repeat medication list you can request this via the correct emails below
Haresfield Surgery patients
Ordering your prescription online
The quickest and easiest way to do this is online, by using Patient Access.
We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please email us and we’ll get you set up.
If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.
Ordering your prescription via email
You can email your request to our dedicated prescriptions email address: hwicb.haresfield.prescriptions@nhs.net
Ordering your prescription in person
Alternatively, you can drop off your repeat prescription slip at reception - just tick the items you require - or you can post it to us (containing a stamped, addressed envelope if you wish the prescription to be returned to you).
Ordering via your nominated pharmacy
Your nominated pharmacy may offer to re-order your medication if you give them permission and leave your repeat slip - but please note this method may take longer for your prescription request to reach us for processing.
Under normal circumstances, it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy.
It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.
Kempsey Surgery patients
Ordering your prescription online
The quickest and easiest way to do this is online, by using Patient Access.
We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please email us and we’ll get you set up.
If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.
Ordering your prescription via email
You can email your request to our dedicated prescriptions email address: hwicb.kempsey.prescriptions@nhs.net
Ordering your prescription in person
Alternatively, you can drop off your repeat prescription slip at reception - just tick the items you require - or you can post it to us (containing a stamped, addressed envelope if you wish the prescription to be returned to you).
Take a look at the table below to find out when you can expect your prescription to be available, depending on when you order.
It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.
Find a local Pharmacy
Click the button below to visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.
Urgent medication requests.
When you request a medication urgently because you have run out, we will clinically assess if it is urgent for today. Unless a prescription is required to prevent immediate harm all requests will be dealt with as a routine repeat request.
Please fill in an Urgent Medication Request form at reception, stating which medications are required urgently and call back later in the day to ensure this form has been processed.
Your usual pharmacist should also be able to issue you with an emergency supply but may charge for this.
Common Queries
My medication isn’t on repeat or I only use it occasionally.
Please contact your local pharmacy or the Practice to discuss any medication that you require but cannot order.
Please ensure that you ask well in advance to make sure you don’t run out of medication. Requests can take up to 3 working days to process.
What happens if I miss my checkup?
We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.
I have a question about my prescriptions. How do I ask the Practice for information?
You can contact us during our opening ours by calling the Practice you’re registered with. You can also submit an online request by clicking the button below.
I’ve requested my medication early, but it’s been rejected.
We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.
I’m having problems with my medication, or have decided to stop.
Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.
How much will my prescription cost?
There are standard NHS prescription charges, to find out more information about prescription charges click the button below.